Refund Policy

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Legal Disclaimer: This Refund Policy applies to website inquiries and client agreements for residential construction services performed by Moll Construction in California. It is provided for general information only and does not replace the terms of any signed contract. If this policy conflicts with a written agreement executed by both parties, the written agreement controls. Nothing in this policy limits any non waivable rights under applicable law.

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1) Scope

This policy covers deposits, progress payments, change orders, and preconstruction fees related to our services. Materials purchased on your behalf are addressed below.

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2) Definitions

• Preconstruction services mean estimating, budgeting, scheduling, value engineering, plan reviews, permitting coordination, and procurement planning.

• Special order materials mean items fabricated or ordered specifically for your project that cannot be returned to the vendor without restocking or loss.

• Written agreement means a contract signed by you and Moll Construction.

 

3) General Rule

Payments made under a written agreement are earned as work is performed and as materials are purchased for your project. Refund eligibility depends on the project stage, the costs already incurred, and the contract terms.

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4) Non Refundable Items

• Preconstruction service fees after services are delivered.

• Permit, plan check, and inspection fees paid to agencies.

• Third party professional fees, including architecture, engineering, surveys, and reports, once work has begun.

• Special order materials after the order is placed.

• Mobilization costs once a crew is scheduled or has arrived on site.

 

5) Deposits and Progress Payments

• Deposits are applied to your project. A deposit may be refundable only to the extent no costs have been incurred and no special orders have been placed.

• Progress payments correspond to completed work or delivered materials. Progress payments are not refundable once the related work has been performed or materials have been delivered or stored for your project.

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6) Change Orders

Approved change orders are binding. Amounts paid for change order work are not refundable once work has begun or materials have been ordered.

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7) Schedule Changes and Client Cancellations

If you request to cancel or reschedule before work begins, we will attempt to minimize costs. Refunds, if any, will exclude non refundable items and any costs reasonably incurred to date, including vendor restocking fees and administrative time.

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8) Contractor Cancellations

If Moll Construction cancels your project for convenience before work begins and without cause, you will receive a refund of unused funds less non refundable items and actual costs incurred to date. If cancellation is for cause under the contract, refunds are handled per the contract.

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9) Special Order Materials

Where vendor return is possible, credits will be pursued. Any refund will be reduced by vendor restocking fees, shipping, handling, and price differences. Custom fabricated items are typically not returnable.

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10) Force Majeure and Delays

Events outside either party’s control, such as natural disasters, fires, floods, or supply chain disruptions, do not create refund rights beyond those stated in the written agreement. Schedule adjustments and equitable adjustments will follow the contract.

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11) Warranty Versus Refunds

Defects are addressed under the warranty provided in your written agreement and applicable law. Warranty remedies are repair or replacement as stated. A refund is not a standard warranty remedy.

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12) Payment Method and Timing for Approved Refunds

Approved refunds are issued to the original method of payment within 10 business days after calculation and written confirmation. Checks may require mailing time. We will provide an itemized statement of costs deducted.

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13) Chargebacks and Disputes

If you dispute a charge with your bank, provide a copy of your written agreement and our itemized statement to expedite review. We reserve all rights to contest chargebacks that conflict with contract terms or documented deliveries.

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14) How To Request a Refund Review

Email casey@mollconstruction.biz with your name, project address, contract number, and a brief summary. We will acknowledge within two business days and provide a determination after reviewing costs incurred, vendor return options, and contract terms.

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15) Governing Law and Venue

This policy and any refund disputes are governed by California law. Venue is Sonoma County, California, unless your written agreement specifies otherwise.

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16) Updates

We may update this policy without notice. The version posted on the website is the current version.

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Contact
Moll Construction
Sonoma, CA 95476
Phone: (707) 931-8999
Email: casey@mollconstruction.biz
CA CSLB License No. 1138876